Privacy Policy

Spinneys Dubai LLC. Privacy Policy

Effective September 25th, 2018

We at Spinneys know you care about your privacy, and so do we. We have developed this Privacy Policy to describe the types of Personal Information we may collect, how we may use and share that information, and how we protect it and to explain your rights under data protection. By using, accessing, or purchasing our applications, products/services, and/or websites "Spinneys", you agree to the terms of this Privacy Policy. We are strongly dedicated to handling your personal information always responsibly, diligently and in compliance with all legal requirements. We are not in the business of selling Personal Information about you to advertisers or spammers. State of the art professional standards will be applied to protect the integrity and security of your personal information.

“Personal Information” is any information that relates to you, and which, alone or in combination with other information, could reasonably be used to identify you.

A. Information We Collect

Unless otherwise agreed with you, we will collect only the basic personal information required in connection with our business relationship.

While doing business with you, we will also collect business-related data which may include information on purchases, services and other business activities, product feedback and any other information you may provide us.

If you use our websites, please note that these use cookies and other analytical tools (e.g. Tracking Pixel, Google Analytics etc.). 

Information You Provide and Information We Collect from Other Sources

You may choose to submit Personal Information and other information to us by purchasing or interacting with "Spinneys", such as when you create and manage a user account, communicate with us by email, or telephone, submit job applications, or participate in surveys.

For certain of "Spinneys", we ask you to provide information including:

  • Basic personal details (e.g., your name, title, and gender);
  • Contact details (e.g., your email address, postal address, and phone number);
  • Professional details (e.g., your company or organisation name and any professional organisation memberships);
  • Usernames or URLs;
  • Your photo; and
  • Any other Personal Information you choose to provide us (e.g., in communications with technical support services, marketing teams, or during the provision of products/services).

Web Analytics and Interest-Based Advertising

We may use web analytics services on our websites, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies to help us analyze how visitors use our site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use the information to evaluate the use of the website or for advertising purposes.

B. How We Use the Information We Collect

We may use the information we collect from you to:

  • provide products/services to you;
  • validate your identity;
  • send personalised marketing messages via email, post and telephone to you. Where required by applicable law, we will only send these messages with your consent, and you have the right to opt out of receiving marketing by contacting us;
  • serve relevant advertising on our site and third-party sites related to our products and services;
  • provide you with notice of product, promotions or other matters;
  • respond to your inquiries;
  • improve the services you receive from us;
  • solicit your feedback;
  • prevent you from having to re-enter Personal Information about you on future visits to our websites or subsequent use of our applications;
  • keep track of your activities;
  • detect and prevent fraud and other unauthorised activity and enforce our terms of use; and
  • comply with applicable legal requirements, relevant industry standards and our policies.

We also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

We will do so only to the extent permitted by applicable law and take appropriate safeguards to ensure the security and integrity of your personal data. 

C. How We May Share Information

We disclose information about you: (i) to our third-party service providers; if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) to protect our legitimate business interests or (iv) in any other case with your consent.

We may also instruct service providers, domestically or abroad, to process your personal data on our behalf and in accordance with our instructions. We will retain control over your personal data and will remain fully responsible to you when engaging service providers. 

We may also share your personal data with third parties if we sell or buy any business or assets, in which case we may disclose personal data to the prospective seller or buyer of such business or assets, along with its professional advisers. If the company or substantially all of its assets are acquired by a third party, personal data held by us about customers will be one of the transferred assets.

Otherwise, no third parties will have access to your personal data unless there is a legal obligation or you give us permission to do so.

D. How We Protect Personal Information

We ensure that, in compliance with applicable law, we do not retain Personal Information longer than necessary. We will keep personal data about you for as long as we have a relationship with you, for example as long as you wish to keep receiving marketing messages from us, or as long as you are a customer (and for a reasonable period thereafter). When determining how long to retain Personal Information after we no longer have a relationship with you, we take into account how long our customers usually want to continue hearing from us, our legal obligations and the expectations of regulators.

We are also required to keep certain of your personal data (e.g. relating to business transactions) for certain retention periods under applicable law. Your personal data will be promptly deleted when it is no longer required for these purposes.

E. Confidentiality

The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with this privacy notice, our professional obligations and applicable law. We do not sell, rent, distribute, or otherwise make, personal information commercially available to any third party. We may share information with our service providers for the purpose set out in this Privacy Policy.

F. Your Rights

You have the right to request a copy of the Personal Information we maintain about you, update or correct inaccuracies in that information, or request that we remove your Personal Information from our systems and stop contacting you at any time.

 You also have in particular circumstances the right to object to our uses of your Personal Information, the right to restrict our uses of your Personal Information, and the right to have personal data transmitted in electronic form to you or to a third party (the right of “data portability”).

For any of the above requests, please send a description of your personal data concerned and state name, email address, your personal account and customer number as proof of identity to SpinneysLegal@finefarefood.com We may require additional proof of identity to protect your personal data against unauthorised access.

If you have any concerns about how your personal data is handled by us or wish to raise a complaint on how we have handled your personal data, you can contact us at SpinneysLegal@finefarefood.com to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the competent data protection supervisory authority in your country.

G. Changes to this notice

This Privacy Policy was last updated in September 2018. From time to time, we may make changes or amend it as required to comply with applicable data protection law. So you may wish to check back from time to time. Any amended information Data Privacy Notice will apply from the date it is posted on our website.

H. Scope of Policy

The scope of this policy is limited to Spinneys Dubai LLC in the UAE.

I. How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you or to exercise your rights, you may contact us by sending an email to SpinneysLegal@finefarefood.com  or by sending regular mail to the following address:

Attn: Spinneys Dubai LLC
Legal Department
Vision Tower, Business Bay.
Floor 30
P. O. Box. 677
Dubai, UAE

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.